Responsible Gaming – Play Smart, Stay in Control at 399bat
399bat is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming tools help you stay in control of your time and spending — because your wellbeing always comes first.
🤝 Our Commitment to You
At 399bat, gambling is designed to be an entertaining leisure activity — not a source of financial stress or emotional hardship. We are fully committed to responsible gaming and we take our duty of care seriously. Every player who registers with 399bat deserves a fair, transparent, and safe experience, backed by practical tools that give them genuine control over how they play.
We recognise that for a small number of players, gambling can become a problem. That is why 399bat proactively invests in responsible gaming infrastructure, trains our support staff to identify and respond to signs of gambling harm, and makes it easy for any player to access help quickly — at any hour of the day, including during Eid, Pohela Boishakh, and all Bangladeshi public holidays.
This page explains the responsible gaming tools available to all 399bat players, the warning signs of problem gambling to watch for, and how to reach us if you need support. We encourage every player to read this page carefully, regardless of how long they have been playing.
🔧 Your Responsible Gaming Tools
399bat provides a comprehensive set of responsible gaming tools that every registered player can access at any time. These tools are designed to help you manage your gambling activity in a way that keeps it fun and within your personal limits. Contact our support team at [email protected] to activate any of the following tools on your account.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the limit period resets. You may request to lower your deposit limit at any time and the change takes effect immediately. Requests to raise a deposit limit are subject to a mandatory 72-hour cooling-off period before the increase comes into effect — this delay is intentional, giving you time to reconsider.
Set a cap on the total amount you are prepared to lose over a defined period. When your net losses reach the limit you have set, your account will be prevented from placing further wagers until the period ends. Like deposit limits, loss limit reductions take effect immediately while increases require a 72-hour waiting period. This tool is particularly useful for players who want to ensure that gambling stays within a pre-agreed household budget.
Decide in advance how long each gambling session should last. Once your chosen session duration expires, you will receive an on-screen reminder and your session will be paused. You can set limits as short as 30 minutes or as long as several hours. Session limits help prevent the kind of extended play that often accompanies problem gambling, particularly late-night gaming sessions after work or during Ramadan evenings.
If you feel you need a short break from gambling but are not ready to self-exclude permanently, a time-out is the right tool. You can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, deposit, or place bets. Promotional communications are also paused. At the end of the time-out period, your account reactivates automatically unless you choose to extend it or request full self-exclusion.
Self-exclusion is our most powerful responsible gaming tool and is available to any player who believes their gambling has become — or is at risk of becoming — a problem. When you self-exclude, your 399bat account is permanently closed for a minimum period of six months, up to five years, or permanently. All outstanding balances are returned to your registered bKash, Nagad, or Rocket account. During the exclusion period, 399bat will not send you any marketing communications and will refuse any re-registration attempts it identifies. To request self-exclusion, contact [email protected] immediately — our team will process your request without delay.
399bat can send periodic on-screen pop-up reminders during active gaming sessions showing you exactly how long you have been playing and your net financial position for that session. These reality checks are designed to interrupt autopilot gambling behaviour and give you a clear, factual snapshot of your session. You can set reality check reminders at intervals of 15, 30, or 60 minutes.
✅ Why 399bat Cares
All account data and financial activity is protected by 256-bit SSL encryption, keeping your personal information safe at all times.
Our trained support team is available around the clock every day of the year, including all Bangladeshi public holidays, to assist with any responsible gaming request.
Every player can review their complete deposit, withdrawal, and betting history at any time so you always have a clear picture of your activity.
Strict age verification at registration and during ongoing account review ensures that no person under 21 can access the 399bat platform.
Clear on-screen balance and transaction summaries mean you always know your current spending position — no surprises, no hidden activity.
When you reach out for help, you will speak to a real person who listens without judgment and guides you to the right tool or resource for your situation.
⚠️ Warning Signs of Problem Gambling
Problem gambling develops gradually and is often hard to recognise from the inside. The following signs may indicate that gambling has moved from entertainment into something that needs attention. If you recognise several of these in yourself or someone you care about, please reach out to the 399bat support team or a professional helpline immediately.
- 💭 Spending increasing amounts of time thinking about gambling, planning the next session, or reliving past wins and losses.
- 📈 Needing to bet larger amounts or at higher stakes to feel the same level of excitement as before.
- 😰 Feeling restless, irritable, or anxious when trying to cut back or stop gambling.
- 🔄 Repeatedly trying to win back money that has been lost ("chasing losses"), often leading to further losses.
- 🤫 Hiding gambling activity from family members, friends, or colleagues, or lying about how much time and money is being spent.
- 💳 Borrowing money, selling possessions, or neglecting essential household expenses such as rent or food to fund gambling.
- 😔 Gambling as a way to cope with stress, loneliness, depression, or difficult life events rather than as entertainment.
- 🏠 Gambling interfering with relationships, work performance, study, or other important responsibilities.
- 🌙 Gambling late into the night and disrupting sleep patterns regularly.
🧠 Quick Self-Assessment
Take a moment to honestly reflect on the following questions. If you answer "yes" to two or more, consider using one of the 399bat responsible gaming tools described above, or speaking to our support team.
Ask yourself honestly:
- Have I ever gambled more money than I originally planned to in a single session?
- Have I ever gambled to escape worries, boredom, or a difficult emotional state?
- Have I ever lied to someone about how much I gambled or how much I lost?
- Have I ever felt guilty or ashamed after a gambling session?
- Have I ever considered borrowing money specifically to gamble with?
- Has gambling ever caused a serious argument or problem in my personal or professional life?
- Have I ever continued gambling even after deciding to stop?
- Do I find myself thinking about gambling frequently during the day, even when I'm doing other things?
🆘 How to Get Help
If you believe your gambling has become a problem, or if you simply want to take a break, the steps below explain exactly how to access support through 399bat. Acting quickly is always the best approach — the sooner you reach out, the sooner our team can help you.
Contact Support by Email
Send an email to [email protected] stating that you would like to activate a time-out, set a deposit limit, or request self-exclusion. Include your registered mobile number (the one linked to your bKash, Nagad, or Rocket account) so we can locate your account immediately.
Choose Your Tool
Tell us which tool you need: a short time-out (24 hours to 30 days), a deposit or loss limit, a session time limit, or full self-exclusion. If you are unsure, our support team will guide you through the options without pressure.
Receive Confirmation
Our team will apply the tool to your account and send you a confirmation. For self-exclusion requests, any outstanding balance will be returned to your registered mobile banking account within 2–5 business days.
Seek Additional Support If Needed
If you feel you need professional counselling or external support beyond what 399bat can provide, we encourage you to speak with a trusted family member, a local mental health professional, or a community support service in your area across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh.
👨👩👧 Protecting Young People
399bat takes underage gambling extremely seriously. Our platform enforces a strict 21+ age requirement. Every new account undergoes age verification during registration. We may request supporting identity documents at any point during the account lifecycle, and any account confirmed to belong to a person under 21 will be closed immediately with all balances refunded.
If you share a device with young people, we strongly recommend activating parental control software on that device to prevent access to gambling websites. Do not share your 399bat account credentials — your username, password, and linked mobile banking number — with anyone, including family members who may be under 21.
If you suspect that a minor has accessed the 399bat platform using your account or their own, please contact [email protected] immediately so we can investigate promptly and take the appropriate action to protect both the minor and your account.
📋 The 399bat Responsible Gaming Pledge
399bat makes the following commitments to every player on our platform:
- We will never market to players who have self-excluded or requested a time-out.
- We will never make it difficult or burdensome to activate responsible gaming tools — all tools are accessible by contacting support at any time.
- We will provide honest, clear information about the odds and risks associated with all games on the platform.
- We will train our support staff on responsible gaming practices so they can identify and respond to signs of gambling harm with empathy and efficiency.
- We will continuously review and improve our responsible gaming tools based on player feedback and industry best practices.
- We will process all self-exclusion requests within 24 hours and all balance refunds within 2–5 business days.
- We will never pressure a player to continue playing or increase their deposit limits against their wishes.
Gambling at 399bat should always feel like a choice — an enjoyable, optional leisure activity that fits comfortably within your budget and your life. If it ever stops feeling that way, we are here to help you reset.
Play Responsibly at 399bat
Ready to enjoy cricket betting, casino games, and slots the right way? Set your limits, play within your budget, and have fun. 21+ only. Play responsibly.