Privacy Policy â How 399bat Collects, Uses, and Protects Your Personal Data
Your privacy matters to us. This Privacy Policy explains exactly what personal data 399bat collects, why we collect it, how it is used, and the rights you have over your information as a registered player in Bangladesh.
đ Introduction and Scope
This Privacy Policy ("Policy") describes how 399bat ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal data relating to individuals ("Player", "User", "you") who access or use the website at https://399bat.im and all associated services operated under the 399bat brand, including online casino games, sports betting markets, mobile banking payment integrations, promotional activities, and customer support channels.
By registering an account with 399bat or by continuing to use our services after this Policy has been published or updated, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the 399bat platform and should contact us to close your account.
This Policy applies to all data collected through the 399bat website, mobile browser experience, email communications, customer support interactions, and any other channel through which you interact with 399bat. It does not apply to third-party websites or services that may be linked from our platform, each of which operates under its own privacy practices.
đ Data We Collect
399bat collects personal data through several channels â directly from you during registration and account use, automatically through your device and browser, and occasionally from trusted third-party verification partners. The categories of data we collect are set out below.
Full name, date of birth, gender, nationality, and any government-issued identity document details collected during account registration or identity verification. This data is required to confirm that you meet the minimum age requirement of 21 years and to comply with our know-your-customer obligations.
Mobile phone number (your primary account identifier), email address (where provided), username, hashed password, account preferences, communication settings, and records of all correspondence between you and the 399bat support team.
Deposit amounts, withdrawal requests, transaction timestamps, payment method identifiers (such as your registered bKash, Nagad, Rocket, or Upay mobile number), and records of all wagering activity including bets placed, games played, and winnings received. Full payment card numbers are never stored by 399bat; card transactions are processed via PCI-DSS-compliant payment gateways.
IP address, device type, operating system, browser type and version, screen resolution, time zone, session duration, pages visited, links clicked, and error logs. This data is collected automatically when you access the 399bat platform and is used for security monitoring, fraud prevention, and service optimisation.
Approximate geographic location derived from your IP address. 399bat does not collect precise GPS-level location data. IP-based location data is used to confirm that you are accessing the platform from within an eligible region and to apply any applicable regional restrictions.
Game preferences, favourite markets, wagering frequency, session patterns, bonus uptake history, and responsible gaming tool usage. This data helps 399bat personalise your experience, identify potentially problematic gambling patterns, and improve the overall quality of the platform.
âī¸ How We Use Your Data
399bat processes your personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which we process personal data are described below.
To create and maintain your 399bat account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, settle bets and casino game results, and deliver all features of the platform to you as a registered player.
To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, underage gambling, and other illegal or prohibited activities. To verify your identity in accordance with our know-your-customer procedures. To comply with applicable legal, regulatory, and reporting obligations. Security processing is a core function of the platform; without it, we cannot safely operate 399bat.
To monitor your wagering activity for signs of problem gambling, to enforce self-exclusion requests, deposit limits, and session time limits that you have set, and to proactively contact you if our systems identify patterns consistent with gambling harm. Responsible gaming monitoring is conducted in your interests and is a fundamental part of the 399bat platform's commitment to player welfare.
With your consent, to send you information about 399bat promotions, bonuses, new game releases, and seasonal offers (such as Eid and Pohela Boishakh specials) via SMS or in-platform notification. You may withdraw your marketing consent at any time by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before you withdrew consent, and does not affect your ability to continue using the platform.
To analyse aggregated, anonymised usage data for the purpose of improving the performance, stability, and content of the 399bat platform. Individual player data used for analytics purposes is anonymised before analysis wherever possible, so that the analytical output cannot be attributed back to any individual player.
To establish, exercise, or defend legal claims; to resolve disputes with players, payment providers, or regulatory bodies; and to retain transaction records as required by applicable record-keeping obligations. Records of account activity, deposits, withdrawals, and wagering history may be retained for this purpose for a period extending beyond account closure.
â Your Privacy Rights
As a player whose personal data is processed by 399bat, you have the following rights with respect to your personal information. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe.
-
Right of Access You have the right to request a copy of the personal data that 399bat holds about you, along with information about how it is processed and for what purposes.
-
Right to Rectification If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
-
Right to Erasure In certain circumstances you have the right to request deletion of your personal data. Note that this right is subject to limitations where we are required to retain data for legal, regulatory, or fraud-prevention purposes.
-
Right to Restriction You may request that we restrict the processing of your personal data in specific circumstances, for example while a dispute about data accuracy is being resolved.
-
Right to Data Portability Where processing is based on your consent or a contractual relationship, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider.
-
Right to Object to Marketing You have the right to object to the use of your personal data for direct marketing purposes at any time. Once you object, we will cease using your data for that purpose immediately.
đĒ Cookies and Tracking Technologies
399bat uses cookies and similar tracking technologies to deliver, maintain, and improve the platform experience. A cookie is a small text file placed on your device when you visit the 399bat website. Cookies allow the platform to remember your session, authenticate your login, maintain your account preferences, and analyse how different parts of the site are used.
Required for login sessions, account authentication, and core platform security. Cannot be disabled without breaking site functionality.
Help us understand how players navigate 399bat so we can improve page layouts, game discovery, and deposit flows. Data is aggregated and anonymised.
Remember your settings such as language preference, notification opt-in status, and recently played games to personalise your experience.
Used to detect and prevent fraudulent login attempts, bot traffic, and suspicious session activity in real time to protect your account.
You can control cookie behaviour through your browser settings. Disabling non-essential cookies will not prevent you from using 399bat, but may affect certain preference and personalisation features. Strictly necessary cookies cannot be disabled as they are integral to platform security and session management.
đ¤ Data Sharing and Third Parties
399bat does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. We share personal data only with the categories of trusted partners described below, and only to the extent necessary to deliver our services or meet our legal obligations.
We share transaction-level data with payment processors including bKash, Nagad, Rocket, Upay, and card network operators Visa and Mastercard solely for the purpose of processing deposits and withdrawals to and from your 399bat account. Each payment partner operates under its own privacy policy and is subject to financial services data protection requirements.
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive anonymised session identifiers necessary to deliver game content and record game outcomes. Game studios do not receive your full name, mobile number, or financial data.
Where identity verification is required, we may share identity document data with trusted third-party KYC (Know Your Customer) verification providers. These providers are contractually required to process your data solely for identity verification purposes and to maintain data security standards equivalent to our own.
399bat may be required to disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where required by applicable law, court order, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity. In all such cases we disclose only the minimum data required to fulfil the legal obligation.
đ Data Security and Retention
All data transmitted between your device and 399bat's servers is protected by industry-standard TLS/SSL encryption at all times.
Personal data is stored on access-controlled, encrypted servers. Database access is restricted to authorised personnel only, with full audit logging.
Account passwords are never stored in plain text. We use strong cryptographic hashing algorithms so that even internal staff cannot read your password.
In the event of a data breach that poses a risk to your rights, 399bat will notify affected players promptly and take immediate remediation steps.
Data Retention: 399bat retains personal data for as long as your account is active, and for a period thereafter as required by applicable legal, regulatory, and financial record-keeping obligations. Transaction records and identity verification data may be retained for a minimum period following account closure to comply with anti-money-laundering requirements. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle policy.
đ Minors and Age Restriction
The 399bat platform is strictly for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. If we discover or are notified that personal data has been collected from a person under the age of 21, we will delete that data promptly and close the associated account.
If you are a parent or guardian and believe that a person under 21 has registered an account with 399bat using your details or their own, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
đ Changes to This Privacy Policy
399bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When changes are made, the revised Policy will be published on this page with an updated "Last Updated" date. For significant changes that affect how we process your personal data in a material way, we will endeavour to notify registered players via in-platform notification or SMS prior to the change taking effect.
Your continued use of the 399bat platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how we are protecting your information. If you have any questions or concerns about changes to this Policy, contact our support team at [email protected] before continuing to use the platform.
Explore 399bat With Confidence
Your data is protected. Your account is secure. Now enjoy everything 399bat has to offer â casino games, live cricket betting, and instant bKash deposits. 21+ only. Play responsibly.